Insurance companies and repair facilities both write estimates based on the damages they can see. If there are additional damages or part price increases, we will contact the claims supplement departments for approval. In many cases, the insurance companies require one of their field adjusters to inspect the additional damages and to approve further charges / payments. Once the adjuster comes to an agreement with the repair center, additional damages payment will be issued directly to the repair facility. In most cases, the only amount of out of pocket expenses you will have for the repairs to your vehicle is your deductible.

Your deductible is the portion of a covered loss that you are responsible for paying before the insurance company becomes responsible for payment under the policy. For example, if the covered claim is $2500 and your deductible applicable to that coverage is $500, you will pay the $500 and the responsible insurance company will pay the $2000. In most cases, you will pay the amount of your deductible directly to the repair center you have chosen upon completion of repairs to your vehicle.

Yes. We provide a written guarantee of workmanship and a lifetime warranty on all auto body repairs and painting.

No. We provide free estimates as a courtesy to our customers.

Once we write your estimate, it is approved and you authorize us to begin work, we will set up a time line and let you know when your vehicle will be ready. It may take a few days in order to deliver the best work. If you need to get back on the road before then, we will be happy to set up a rental car for you, and in many cases can communicate with your insurance company to handle the payment.

Tell them NO and you are dropping your car off at the shop of your choice to get repaired and the adjuster can inspect your car there with the bodyshop manager. It is your car and you have the right to get your car fixed where you want. We work for you, not the insurance company.

There is no law requiring you to obtain more than one estimate. You have the right to go to the collision center of your choice.

If you have a loan on your vehicle and choose cash settlement in lieu of repairs, your lien holder will be named as a co-payee on any payment over $100. We recommend you contact your lien holder for information regarding their legal interest. If repairs are completed at a later date, contact your agent who will verify the vehicle has been repaired and remove the unrepaired damage coverage restriction. If your payment check is to be mailed off to the lien holder for the company’s signature endorsement, we will gladly assist you with this process.

If you are the claimant, the other party’s insurance by law must provide you with a rental vehicle for the duration of repairs. Hertz and Enterprise can provide you a rental at our location with prior arrangements.

Estimates are written during normal shop hours.
While an appointment is not required, it is a good idea to check ahead.

We know what we’re doing and consistently offer the very best customer service. Our technicians also continue their education in the automotive arena, consistently learning about the latest innovations in body repair. The technicians here are I–CAR trained and ASE Certified. These credentials ensure that you get quality repairs by knowledgeable automotive professionals.

Absolutely. We take care of the estimate and notify you when the vehicle can go in for service. Most times, the insurance company will pay us directly so you don’t have to worry about payment. You will likely have to pay a deductible depending on your insurance. Contact us today to learn more about the process.

Ellis County Auto Repair will help you negotiate your claim with the insurance company. We are also an approved collision center with major insurance companies and many local dealerships. Should the insurance mail you the payment check or you owe a deductible, those payments should be made at the time you pick up your vehicle.

Here are some tips for dealing with the aftermath of an accident.

• Do not drive your car if it is unsafe. If you can safely drive your vehicle, bring it to us as soon as possible.
• If you cannot operate your car, truck or SUV, call us and we can tow your vehicle.
• Remember that you have the right to go to the repair shop of your choice. Your insurance company or the other drivers insurance cannot require you to go to a particular repair shop.
• Differences in repair estimates are common. It is your vehicle, you deserve the highest quality repairs. Read the fine print and consider carefully before you accept the lowest repair estimate.

Accident scenes can be very shocking, especially right after the impact occurs. Try to remain calm and do the following:

• Stop your vehicle. If you drive away, you could be charged with a “hit and run.”
• If you are blocking traffic in a dangerous place, pull off to the side of the road or into a well-lit parking lot.
• Contact the authorities. Try to assess the scene if anyone else is hurt. Otherwise, wait for the ambulance and/or police.
• Turn off your engine and wait for assistance.
• Be courteous to all parties.
• If you suspect the other driver may be drunk, do not confront him or her. Tell the police and let them handle the situation.
• Make sure you are as calm as possible before making any statements or talking to the police.
• Take photos before you leave the scene.
• Avoid making statements about responsibility to the other driver, witnesses, police or anyone else. Do not state that you are at fault, even if you think you may have caused the accident.
• Contact your insurance company once you are calm and have gathered pertinent information. They will likely interview you on the spot and request photos.
• Acquire a copy of the police report.
• Call us for assistance with repairs to your vehicle.